Privacy Policy

Information we collect

When you contact us, we collect the information you provide, such as your name, email address, optional phone number, coverage interests, business name, message, and any separate text-message opt-in choices. We may also receive basic technical information from your use of the site, such as IP address, browser or device information, and website activity needed to operate, secure, and troubleshoot the site.

Please do not submit Social Security numbers, payment details, medical information, or other sensitive information through the website form.

How we use information

We use the information to respond to your inquiry, discuss requested insurance products and services, coordinate a requested quote or follow-up, operate and protect the website, and comply with applicable legal or regulatory obligations. If you opt in to customer-care texts, we may text you about your inquiry and account or policy notifications. If you separately opt in to marketing texts, we may send texts about our products, services, and promotional offers. Providing a phone number or submitting the form alone does not enroll you in either text-message program.

When we share information

We may share information with service providers that help us operate the website, process inquiries, or deliver communications; with insurance carriers or partners when needed to address a coverage request; or when required by law. These recipients should use information for those purposes, not their own unrelated marketing.

TEXT MESSAGING

A. MARTINEZ INSURANCE AGENCY INC. protects your privacy. We will not sell, rent, or share your personal data, including your mobile phone number and text-message opt-in consent, with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are kept confidential. We share mobile numbers and SMS opt-in information only with authorized messaging platform providers and phone carriers as necessary to route and deliver messages you have explicitly agreed to receive; they are not authorized to use that information for their own marketing.

Text-message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance, or contact us at 713-463-9572. For further details, see our Terms & Conditions.

Retention and security

We keep information for as long as reasonably necessary to handle requests and meet applicable business, legal, and recordkeeping obligations. We use reasonable safeguards, but no website or electronic transmission can be guaranteed completely secure.

Your choices

You can contact us to request access to, correction of, or deletion of information you submitted, subject to applicable retention requirements. You can choose whether to opt in to customer-care texts, marketing texts, both, or neither. If you opted in to texts, reply STOP to stop receiving them and HELP for assistance, or contact us directly.

Cookies and other sites

The website may use cookies or similar technologies to support site operation. You can manage cookies through your browser settings. Links to other websites may lead to sites with their own privacy practices, which this policy does not govern.

Changes and contact

We may update this policy by posting a revised version here with a new date. For privacy questions or requests, email amartinez1@farmersagent.com, call 713-463-9572, or use our contact form.